Product design Mobile app 2026

Mumbai Ek

One ticketing app for every way of moving through Mumbai. Local trains, the Metro, the Monorail, BEST buses and the ferries — each runs its own ticketing today. Mumbai Ek puts all of them behind a single phone app.

  • RoleProduct design
  • PlatformMobile app
  • CategoryPublic transport ticketing
  • CityMumbai
Image — cover
The city

One commute, several networks

A single trip across Mumbai rarely stays on one system. A local train to the junction, a Metro leg across, a bus for the last stretch — three networks, three operators, three ways to pay.

The journey is one thing in the commuter’s head. It is several things at the ticket counter.

One city. One ticket.
The problem

Every mode asks you to start again

Each network has its own counter, its own card, its own app and its own top-up. Changing mode means changing everything around the ticket, in the middle of a journey you are already running late for.

Rail Suburban locals — the spine of the daily commute
Metro Its own card, its own recharge, its own gates
Bus BEST, and the last stretch most trips end on
Ferry Separate again, and separate from everything else
The approach

Put the journey first, not the operator

The app is organised around where you are going rather than around who runs the vehicle. You set a destination; the ticket for every leg comes from one balance, in one place, on one phone.

Screen — plan the journey
Set a destination
Screen — one ticket, every leg
Buy once
Screen — the pass at the gate
Show it at the gate
The system

One interface across four networks

Every network gets the same components — the same fare card, the same balance, the same gate pass — so that switching mode mid-journey never means learning a new interface.

Image — the component set
The system, laid out
Image — the app in use
Mumbai Ek, in the hand